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      Privacy policy

      Privacy Policy

      We are Lantis Watch Company Ltd., a company registered in England and Wales under company number 12453119 and with our registered office location at 11 Red Kite Way, High Wycombe, Buckinghamshire, England, HP13 5SF.


      We are committed to protecting and respecting your privacy. This policy (together with the separately posted (Website Cookie Policy) tells you how personal information which we collect from you, or which you provide to us, will be processed by us.


      Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.  By using our website lantiswatches.com and any other website on which this policy is posted or expressly referenced (“Lantis Sites”), you are accepting and consenting to the practices set out in this policy. Please do not use the Lantis Sites or purchase any products over the telephone with our customer services team unless you agree with this policy.


      For the purposes of the UK Data Protection Acts 1998-2018 and the General Data Protection Regulation 2018 (GDPR), the data controller is Lantis Watch Company Ltd.
       

      1. INFORMATION WE COLLECT

       

      Automatically Collected Information
      When you visit any of the Lantis websites, we may automatically collect certain information about your visit. This information will not allow you to be personally identified:

      • Internet Browser information. This may include your internet browser type, internet browser version, host operating system, browser language and your IP address.
      • Other information about your visit. This may include the full Uniform Resource Locators (URL) clickstream to, through and from our site, products viewed or searched for, page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks and mouse overs) and methods used to browse away from the page.
      • Aggregated Information. In addition, aggregate traffic information may also be collected from your visit.

      Personally Identifiable Information (PPI)
      We may also collect and process personal data that you give us. Many of the services that we offer are only made available if we have certain information about you. To access these services, you will, from time to time, be asked to submit personal data about yourself. We may collect and process the following personal information related to our services:

       

       

      • Registration information. In registering to use the Lantis Sites, we require certain contact information (including your name, email address and phone number).
      • Information to fulfil your order. When placing an order online at a Lantis Site, over the telephone with our customer service team, or in person with one of our Lantis Atelier Boutique or event staff, we collect your name, phone number, address and personal payment information. We may also ask you for this information when you enter a competition or promotion sponsored by us or when you report a problem with our site and/or your order.
      • Support or customer services issues. If you contact us, we may keep a record of that correspondence and record conversations for training and/or monitoring purposes.
      • Surveys. We may from time to time ask you to complete surveys that we use for research purposes. You do not have to respond to these surveys and may opt out of future emails by clicking a link at the bottom of the email or emailing us at adlead@lantiswatches.com.
      • Website Use. We may collect details of your visits to our site and any calls that you make to us. This may include location data, weblogs, other communication data and resources that you access.

      Payment Details
      We will only ask for your payment or credit card details if you are placing an order or making a deposit. We will never ask you to confirm or supply any account or credit card details via email or text message. If you receive such an email or text message, please do not respond and notify us immediately at: adlead@lantiswatches.com
       

      1. USES MADE OF THE INFORMATION

      Automatically Collected Information
      We may use information which we automatically collect about you as follows:

      • To administer the Lantis Sites and for internal operations such as to help diagnose problems with our server, trouble shoot, analyse data and other administrative purposes.
      • To improve the Lantis Sites and to ensure that content is presented in the most effective manner for you and your computer (this may include providing you with content and services in your country's local language and currency).
      • To allow you to participate in interactive features of our service when you choose to do so.
      • As part of our efforts to keep the Lantis Sites safe and secure.
      • To improve the services we offer, make recommendations about goods or services that may be of interest to you and to develop marketing programs.

      Personally Identifiable Information (PPI)
      We may use personal data which you give to us as follows:

       

      • To process and fulfil your orders effectively and to carry out any further obligations arising from any contracts entered into between you and us.
      • To provide you with information that you have requested from us and to inform you of offers or other goods or services that may be of interest to you (but only where you have consented to be contacted for such purposes).
      • To notify you about changes to our service.
      • To help to protect you from fraud (for instance, we may carry out identity verification, credit or anti-fraud checks against your name using third party databases which may involve disclosure of your personal details to registered credit reference or fraud prevention agencies who may retain and use your personal information).

       

      Consent to use of Data for Marketing Purposes
      When placing an order with us, we will ask for your email address and/or mobile telephone number so that we can send you information confirming your order.
      We would also like to use your data and permit selected third parties to use your personal data, to provide you with information about goods and services which may be of interest to you. We will only contact you by electronic means (email) or post with information about goods and services similar to those which were the subject of a previous sale to you.


      Where we permit selected third parties to use your data, we (or they) will contact you by electronic means or post only if you have expressly consented to this.
      You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

      You can also request us not to use your personal data for this purpose when setting up your Lantis account or by emailing us at adlead@lantiswatches.com.
      If at any time you wish to unsubscribe to our mailing list, please let us know by sending an email to adlead@lantiswatches.com.

      1. SHARING AND DISCLOSURE OF YOUR INFORMATION

      We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.


      We may disclose your personal information to third parties:

      • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
      • If Lantis Watch Company Ltd. or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
      • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, in order to enforce or apply our terms of use or terms and conditions of sale or to protect the rights, property, or safety of Lantis, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
      • To registered credit reference or fraud prevention agencies for the prevention of fraud.
      • To our nominated third-party carriers to enable them to deliver your order and to contact you if there is a problem with delivery (i.e. phone, name and address only).
      • To our nominated marketing agencies who provide marketing services on our behalf.

       

      1. WHERE WE STORE YOUR PERSONAL DATA

      The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.


      All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. When you proceed to make your purchase and your browser connects to the secure section of a Lantis Site your browser window frame will show a padlock icon to indicate that you are entering a secure area.


      If you are using a computer in a public location, we recommend that you always log out and close the website browser down when you complete an online session for your security.


      Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.


      Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
       

      1. SECURITY MEASURES/ DATA SECURITY

      Lantis Watch Company Ltd takes appropriate physical and technical measures to ensure the robust security of your data and monitors these measures periodically. This is in line with our responsibilities as a Data Controller under Article 32 GDPR.
       

      1. YOUR RIGHTS

      You have the right to access any personal information that BDO processes about you and to request information about: -

      • What personal data we hold about you
      • The purposes of the processing
      • The categories of personal data concerned
      • The recipients to whom the personal data has/will be disclosed
      • How long we intend to store your personal data for
      • If we did not collect the data directly from you, information about the source will be provided in the response.

       
      If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.


      You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information
      If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.


      If you have any questions about our processing of your personal data, you are welcome to contact us. You will find our contact details at the bottom of this page. If you notice any errors in your personal data, you have the right to have them corrected.


      The Data Protection Acts 1998- 2018 and GDPR also provide you the right to access information held about you. You may exercise this right by notifying us in writing. Whilst this Right of Access is free to obtain under updated DP legislation, we may charge you a small administrative fee only if the request is excessive in its nature or repetitive. This is to meet our costs in providing you with details of the information we hold about you.
       

      1. PRIVACY OF CHILDREN AND SENSITIVE PERSONAL DATA

      We do not knowingly collect personal data from anyone under the age of 18. We do not knowingly obtain or store any Sensitive Personal Data, such as information about health or medical conditions, race or religious beliefs.
      If we are made aware that we have received information from anyone under the age of 18 or Sensitive Personal Data in violation of this Privacy Policy, we will use reasonable efforts to locate and remove that information from our records.
       

      1. LINKS

      The Lantis Sites may contain links to third party websites. If you follow a link to any such website, please note that your use of such website will be subject to the terms of that website’s privacy policy and we do not accept responsibility or liability for your use of such website. Please check the terms of the third-party website’s privacy policy before submitting any personal data to such a website.
       

      1. COOKIES

      The Lantis Sites use cookies to distinguish you from other users of the Lantis Sites. This helps us to provide you with a good experience when you browse the Lantis Sites and allows us to improve the Lantis Sites.


      A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or logging in options.


      For detailed information on the cookies we use and the purposes for which we use them see our Cookies Policy.
       

      1. CHANGES TO OUR PRIVACY POLICY

      We may amend this privacy policy at any time so please review it frequently and at least each time you submit personal information to us. The date at the top of this page will be amended each time this policy is updated. Our current privacy policy applies to all information that we have about you and your account.
       

      1. CONTACT DETAILS

      If you have any questions, comments or requests regarding this privacy policy, the Lantis Sites or our products, please send us an email at: adlead@lantiswatches.com.

      1. LOCAL SUPERVISORY AUTHORITY

      The Information Commissioners Office (ICO) is the Data Protection Authority in the UK, tasked with investigating individual Data Protection related complaints. The website can be found via the following link: https://ico.org.uk/.